Artebella

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Canvas Floating Frame

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Frequently Asked Questions

Everything you need to know about Artebella

What payment methods do you accept?

We accept online payments only via:

  • Credit & Debit Cards
  • UPI
  • Net Banking

All transactions are processed through secure, encrypted payment gateways.

Online payments allow us to confirm orders instantly, begin production immediately, and ensure faster dispatch of your artwork. It also helps us maintain transparent transactions while reducing processing delays.

Yes, you may cancel your Wall Art or Quotes order within 3 hours of placing it.

After this window, production begins specifically for your order, and cancellations are no longer possible.

For Custom Print & Frame Orders:

Custom-printed and framed products may be cancelled only before the design is approved/confirmed by you.

We will send you the design to confirm. Once the design is confirmed and production begins, cancellations are not allowed.

Because all our Wall Art and Quotes are made-to-order, returns are accepted only under the following conditions:

  • The product arrives damaged during transit, or
  • You receive a wrong product (different from what was ordered).

Return Conditions

  • The product must be returned in the same condition as it was delivered
  • It must not be used, altered, or further damaged after delivery

You must contact us within 48 hours of delivery and share:

  • Clear photographs from multiple angles (showing damage or incorrect product)
  • Your order number and delivery details
  • You may share these details via WhatsApp or email
  • Claims reported after 48 hours will not be eligible for replacement or refund.

Refund & Replacement:

  • If the product is damaged during return transit, deductions may apply.
  • Refunds are issued to the original payment method.
  • You may opt for a replacement instead of a refund, we are happy to replace it.
  • The replacement will be of the same Wall Art or Quotes design, size, and specifications as originally ordered.

Custom-printed and framed products are specially produced based on your approved design. Therefore, they cannot be returned or exchanged once the design is confirmed.

However, action will be taken only in the following cases:

  • The wrong size, paper type, or frame was shipped
  • The product was delivered in a damaged condition

You must contact us within 48 hours of delivery and share:

  • Clear photographs from multiple angles (showing damage or incorrect product)
  • Your order number and delivery details
  • You may share these details via WhatsApp or email
  • Claims reported after 48 hours will not be eligible for replacement or refund.

Once verified, we will arrange a pickup and provide replacement only:

  • For products damaged during transit
  • For incorrect products shipped (wrong size, paper type, or frame)

Important Notes

  • The product must be returned in the same condition as delivered
  • It must not be used, altered, or further damaged
  • If the product is damaged during return transit, additional charges may apply.
  • The replacement will be of the same dimensions and specifications as originally ordered.

Orders are typically delivered within 7 business days from the date of dispatch.

Delivery timelines may vary slightly depending on your location or courier delays. In case of any changes, we will keep you informed.

You can track your order in two ways:

  • Use the tracking link and ID shared via email after dispatch through our Order Tracking page
  • Visit Orders in your Artebella account to check the current status

Yes, we do accept bulk orders.

Since we follow a made-to-order process and do not maintain bulk inventory, we recommend contacting us in advance for bulk requirements.

Please reach out to us at hello@artebella.in, and our team will be happy to assist you with pricing, timelines, and customization options.

We’re always here to help 🤍

Reach out to us at:

📧 hello@artebella.in

💬 WhatsApp support (during business hours)

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Still have questions?

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Premium Quality

Museum-grade materials and archival inks for lasting beauty

100% Satisfaction

Exceptional quality. Damage replacement or refund assured

Free Shipping

Complimentary delivery on orders over Rs. 2999

Handcrafted Care

Each piece is carefully crafted by skilled artisans

Secure Payments

SSL encrypted checkout with trusted payment methods

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    Wall Art Size Guide
    How it Works
    Step 1
    Select Frame Style and Shape
    Choose from our exclusive range of frame styles, including Standard Frame, Plexiglass, Gallery Wrap, and Floating Frame. Then choose shapes among Portrait, Landscape, or Square, each offered in a variety of sizes. Frames available in various colors to match your aesthetic. Whether it’s a bold centerpiece or a subtle accent, we have the perfect frame for your art.
    Step 2
    Upload picture
    Upload your favorite image or artwork in popular formats like JPEG, PNG, or TIFF. Ensure the file size is under 25 MB for seamless upload and processing. For the best results, we recommend a resolution of at least 300 DPI or a minimum dimension of 2000×2000 pixels to maintain sharpness and clarity. If you’re unsure, our team can assist in optimizing your image for a flawless final product
    Step 3
    Review your Final Product within 48 hours.
    Team will send you the final product look over your WhatsApp for final review before dispatching.
    Step 4
    Product will reach to you within 6 – 10 working days
    Once you review and confirm to proceed us over WhatsApp we will dispatch the product.